Contact Us

ShelterCare
Pet Insurance Programs
P.O.Box 2150
Buffalo, NY  14240-2150

Call us toll free:
1-877-707-7297

Fax: 1-866-369-PETS (7387)

Call Centre Hours
(Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)
Submit a New Message
Required items indicated with *.
E-Mail Address:*
Name:*
Phone Number:*
Department:*
Subject:*
Policy Number (If Applicable):
Message:*
Attach Files:  
   
   


"When we adopted Nakai, we kindly received a two month gift of ShelterCare Pet Insurance coverage. When the two month gift was over, we thought it was such a great idea that we decided to extend our coverage and upgrade to the QuickCare program. Within weeks 5 month old Nakai was playing outside when he slipped on the ice and hit a big boulder. It was late at night so we had to take him to Emergency. They informed us he had a broken femur and they had to set his leg. Later his regular veterinarian had to perform surgery.

When this situation happened I was very upset, I called the customer care department at ShelterCare and they made me feel much better. They were very helpful and most considerate. Needless to say, I was very pleased with the service and my claim was paid quite quickly. ShelterCare Pet Insurance is a true blessing!."

Pat and John Marsh
Pet: Nakai, Crossbreed, 9 months old
Condition: Fracture
Claim Submitted: $2064
Claim Paid: $2000